SHIPPING EXCHANGES AND RETURNS
5. Shipping and delivery of the Products
5.1 The shipment and delivery of the purchased Products will be made to the recipient indicated by you in the Order, provided that the recipient is located in Europe.
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5.2 The delivery times of 5 (five) days with an additional day for the islands, in case of shipment to Italy and 8 (eight) days in case of shipment to another European country must be considered indicative and, in any case, Mo di Antonella Gasparroni undertakes to carry out the delivery within a maximum period of 30 (thirty), unless Mo di Antonella Gasparroni communicates, within the same period via e-mail, the impossibility of delivering the Products ordered following their subsequent unavailability , even temporary. In case of such communication. Mo di Antonella Gasparroni will reimburse you for any sums already paid by you.
For the payment method by bank transfer, the delivery term will start from the date of receipt of the payment by Mo di Antonella Gasparroni.
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5.3 You acknowledge that any delays in shipping and delivery of the Products purchased could be caused by the temporary unavailability of the Products, by the temporary inability to receive payment of the price of the Products ordered, by malfunctions in the service by the express courier, by causes of force majeure or holidays. Mo di Antonella Gasparroni is not responsible for delays that cannot be foreseen and/or are attributable to the express courier alone.
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5.4 Shipping costs vary from country to country of destination and based on the weight/volume of the Products to be shipped and are indicated in the final price of the Products indicated in the ready Order.
The shipment and delivery of the purchased Products will be carried out by express courier, from Monday to Friday. It is not possible to request delivery on specific days or times.
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5.5 You acknowledge that in the event of refusal of the Products by you or the recipient or failure to deliver the Products for other reasons attributable to you or the recipient (e.g. incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.) Mo di Antonella Gasparroni may withhold and charge you an amount to cover the shipping costs of the Products, the costs of their return. However, the price of the Products will be refunded to you, less this amount.
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5.6 You acknowledge that in the event of unavailability, even temporarily, of one or more of the Products purchased, Mo di Antonella Gasparroni may proceed with the shipment and partial delivery of the available Products, without you being able for this reason to refuse them or request compensation or compensation . In this case, you will be charged the sum corresponding to the partially fulfilled Order.
7. Right of withdrawal
7.1 The consumer has the right to withdraw from the concluded purchase contract of the Products and without specifying the reason, within 14 (fourteen) working days from the delivery of the Products to you and/or to the recipient of the same. However, there is no possibility of requesting the replacement of the Products delivered with other different Products.
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7.2 To correctly exercise the right of withdrawal you will need to:
- that before the expiry of the aforementioned 14 (fourteen) day deadline the consumer sends the return form to Mo di Antonella Gasparroni;
- if the Consumer has received the Product, he is required to return it without undue delay and, in any case, within 14 (fourteen) days from the day on which he communicated his decision to withdraw, handing it over to the courier for shipping and delivery to Mo di Antonella Gasparroni at the following address via Gorizia n.40, Giulianova (TE), Italy;
- that the consumer returns the Products in an intact and undamaged state, in their original packaging, with the original identification tags and/or labels not removed. The Products must be returned intact, in the original packaging, complete in all its parts and complete.
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We recommend that you return the Products using a courier and taking care to receive a tracking number to allow you to trace the shipment and that you ensure that the Products to be returned are carefully packaged in order to safeguard them and/or their tags and/or original labels and/or packaging from damage.
8. Refund
8.1 If you have correctly exercised your right of withdrawal, Mo di Antonella Gasparroni will send you via e-mail to the address indicated in the Order confirmation of acceptance of the return and will reimburse it by bank transfer to the coordinates used for the purchase the price of the Products returned within 30 (thirty) days from the date on which Mo di Antonella Gasparroni became aware of the exercise of the right of withdrawal.
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8.2 The Consumer will be reimbursed for the payments he has made, including the shipping costs applied, with the exclusion however of any additional shipping costs resulting from the possible choice of a type of delivery different from the least expensive type of standard delivery offered with the exclusion of the cost of return shipping.
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8.3 If you do not correctly exercise your right of withdrawal, you will not be entitled to a refund of the price of the returned Products. However, you may request and obtain, at your expense, the Products purchased and returned in the state in which they were returned to Mo di Antonella Gasparroni.
8.4 The Consumer is responsible for the decrease in the value of the Products resulting from use and/or manipulation of the purchased Products other than that necessary to establish their nature, characteristics and functioning. Therefore, if the Products returned in execution of the right of withdrawal are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the Product), not accompanied by the original packaging, the Consumer will be liable for the decrease in the value of the returned Product and will be entitled to a refund of the amount equal to the residual value of the Product.
To this end, therefore, the Consumer is invited not to use or manipulate the Product beyond what is strictly necessary to establish its nature, characteristics and functioning and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it before handing it over to the courier.